After a order has been paid, we usually ship within 3 working days. With complexer products (e.g. extra heavy, lifesize) it can take up to 12 working days. Our priority is with the safe arrival of the products.
Within the European Union products usually arrive within 5 working days from day of shipment. Outside the European Union Products usually arrive within 15 working days from the day of shipment.
We can not offer any guarantee for the date of arrival as stated in our terms and conditions section. Date of arrival depends of the shipping company and potential customs.
You can choose for express shipment. In this case we will ship the item as soon as possible (usually within 24 hours, sometimes within 12 hours) and use express shipment at the shipping company. Contact us for the possibilities. Extra cost for express shipment are for the buyer. With express shipment arrival within the European Union is usually within 48 hours, outside the European Union within 72 hours. Sometimes even faster.
When you purchased your newest precious collectible you might ask; How do i know it arrives safely?
We have negotiated an excellent contract with our carrier for worldwide shipping. Because we have this, shipping is always at our expense and our risk. This way you can shop with confidence, knowing that the prices you see are the prices you pay. No surprises at the check out.
Almost everything in our store is fragile. To satisfy our customers and protect the products, we take shipping very serious. We have shipped several thousand fragile items the last couple of years. We know what we are talking about.
As stated in the ''norms and values'' section we think about the impact on the environment. This means we re-use as much as possible. This means boxes and packaging materials. This only when suited for shipping. If we do not use it, we bring it to a recycle point.
A box has to be firm. It needs to be able to handle drops up to 2 meter. About 99% of the distrubition these days is automated. And this goes with huge speeds and forces. A sticker with ''FRAGILE'' is only good for about 1% off the road. And even then we can only hope that this sticker will be respected. Better safe than sorry and use the most sturdy of boxes
We always find the best matching box for your latest purchase. Sometimes this means you will get a relative big box for your item. We are very careful not to use boxes who are too small. Better safe then sorry.
The extra room in a box has to be filled. This so the item has enough protection for the falls. As filling we (re)use several kinds off materials. Always chosen for the item that is being shipped.
Reusing items as packaging materials is good for the enviroment. But also for your wallet. Packaging material is expensive. So we keep the shipping cost lower for you this way. Downside is that this (for example old flyers) does not always look ''pretty''. So if you choose to send an item directly to a person as a gift please contact us. So we can consult with you about the packaging material.
With every precaution we can guarantee for 99.999 procent sure you will be happy when you open the box. There it is; your newest collectible! But there is no 100% guarantee. Boxes get lost, get kicked, anything can happen. I know, i've worked in several distrubition centra when i was a teenager.
If there is damage contact us within 24 hours of delivery. We will solve this with you!